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LEAs need to know the developments of an incident.

Therefore, LEAs use social media to monitor ongoing incidents or events.

  • LEAs also creating hashtags for incidents as a way of channelling information.
  • Commercial offerings support incident monitoring
    • Twitcident/PublicSonar
  • LEAs can create ‘dropboxes’ for incidents, such as LEEDIR ( or micromapping software such as Ushahidi.
  • The Belgian Province of Walloon Brabant has sealed a partnership with VISOV, a French-speaking Virtual Operations Support Team #VOST to provide them with support during a crisis in terms of: sorting and detection of relevant images, analysis of the general public’s crisis perception and behaviour, spatialisation via geo-targeting and diffusion of official messages.
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