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INTAKE – A Pattern Language
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Intake is most often done through websites, sometimes on a national level
http://www.politie.nl in the Netherlands. Individual UK forces, e.g. the Metropolitan Police, also use online crime reporting (
https://online.met.police.uk/). While not trusted by all forces, communication apps, e.g. WhatsApp have been used for such purpose in the Netherlands, too.
Also, forces issue specific emergency apps: e.g. AlertCops (ES), Fress 112 (ES), Reporty (Isr) and other Police apps, such as the national Dutch police app.
Use of WhatsApp for (non)emergency calls/reports in the Netherlands:
https://www.politie.nl/nieuws/2016/maart/18/politie-zeeland-west-brabant-naast-0900-8844-ook-via-whatsapp-bereikbaar.html … and in India:
http://timesofindia.indiatimes.com/city/jaipur/Jaipur-police-launch-WhatsApp-helpline-for-people/articleshow/51813427.cms Ushahidi, which translates to “testimony” in Swahili, was developed to map reports of violence in Kenya after the post-election violence in 2008.
https://www.ushahidi.com/ Dutch cities provide an application called Buiten Beter (
http://www.buitenbeter.nl) where residents report complaints to the municipality. Notifiers receive a message on how the complaint is dealt with. http://www.rotterdam.nl/Clusters/BSD/Directie%20Veiligheid/Document%202014/Veilig010ENG.pdf