Image Source: reddit

REFUTE RUMOURS

On social media, especially in crisis situations, rumors easily spread.

Therefore, LEAs use social media to refute rumors, as they have a strong voice in social media that other refer to as a trusted source.

  • During the UK Riots in 2011 a large part of the communication has been to refute rumours.
    • In: Sebastian Denef, Petra Saskia Bayerl, and Nico Kaptein (2013): Social Media and the Police—Tweeting Practices of British Police Forces during the August 2011 Riots. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Paris, France, April 27–May 2, 2013). CHI’13. New York, NY: ACM Press.
  • Boston Marathon: fingering the wrong persons. See http://socialmediadna.nl/category/cases/boston-bombings/ and specifically: http://socialmediadna.nl/boston-bombings-burgeropsporing-en-zelfcorrigerend-vermogen/
  • Shooting Munich 2016: Police clarified several misleading and wrong information about additional attacks.
  • A rumour annotation tool with tweets, developed for the Ferguson, Missouri, USA unrest in August 2014, enabling annotators to read through the tweets and annotate them as being rumours or norumours.
    • In: Best practice referred in academic literature : ‘Zubiaga, A., Liakata, M., Procter, R., Bontcheva, K. & Tolmie, P., 2015-Towards detecting rumors in social media’
  • Hoaxmap (Germany): http://socialmediadna.nl/hoaxmap/
  • Social Media Verification handbook https://www.slideshare.net/socialmediadna/verification-handbook
  • FEMA rumour control center: http://socialmediadna.nl/hoax/
  • The West Midlands Police Force use social media, primarily Twitter, to counter rumours. They for instance tweeted officers standing outside the station to fight a rumour of an attack on their police station.
    • In: Bartlett J., Miller C. (2013), @metpoliceuk How Twitter is changing modern policing the case of the Woolwich Aftermath. London: Demos.
Posted on

Leave a Reply

Your email address will not be published. Required fields are marked *