Image Source: CC license by https://www.flickr.com/photos/loozrboy/7311771718

SOCIAL MEDIA MONITORING

Social media provide a sense of what is going on for public security planners (before, during or after incidents for example).

Therefore, LEAs monitor social media on various security topics.

  • LEAs monitor social media for threats, incidents, rumours and other critical information.
  • Monitoring is done at local, regional, national and international levels to improve situational awareness. See report: http://www.datacivilrights.org/pubs/2015-1027/Social_Media_Surveillance_and_Law_Enforcement.pdf
  • Monitoring is done as an early warning mechanism, during incidents and for monitoring the effects of LEA actions.
  • LEAs use (clusters of) keywords and/or geographic searches on open soclal media sources to understand what’s going on and monitor theme, location or event based threats.
  • During events, LEAs use tools to analyse mood and sentiments. The Police Service of Northern Ireland, regularly monitors social media for large scale events. The PSNI use Hootsuite Insights, Facebook and Twitter.
  • In the Netherlands, there is the Social Media Firework monitor http://socialmediadna.nl/vuurwerk-monitoring-jacht-op-hinder/
  • LEAs also monitor social media memes that might become a threat on an ad hoc basis: such as Project X, FireChallenge, Planking, etc.
    See: http://socialmediadna.nl/category/memes-2/
  • LEAs also monitor social media for death threats: http://www.doodsbedreiging.nl
  • A special type of monitoring is INCIDENT MONITORING
  • This practice is can be performed using real-time social media monitoring and real-time contents.
    • In the Netherlands, there is a Live Social Media Safety Monitor (wijkmonitor) http://socialmediadna.nl/vuurwerk-monitoring-jacht-op-hinder/
    • Live streaming video services, such as Periscope, also allow for monitoring
      • http://socialmediadna.nl/periscope-impact-op-veiligheid/
  • The UK started an initiative to monitor social media for hate crime: https://t.co/D1FaurLO67 
  • Monitoring is related to the following patterns:
Posted on

Leave a Reply

Your email address will not be published. Required fields are marked *