Engaging citizens through social media – a local view

Social media represents both a challenge for public security planners and offers a great opportunity for law enforcement agencies in order to enhance the service that they provide. Valencia Local Police (PLV) is aware of this and in developing  an active presence on social media has been grappling with new ways of working. The duties of PLV are mainly focused …

Everyday security: social media to communicate, gather intelligence and counter crime

Law Enforcement Agencies (LEAs), governments and police forces use social media in their day-to-day activities as a direct channel for communicating with the public. They use these platforms also to maintain their reputation and accountability to citizens. Agencies turn to social media to report success, provide reassurance, promote community  activities and deliver statements. Over time, police forces and other security providers …

Listening and responding at times of crisis

Social media is playing an increasingly key role in counter-terrorist operations before, during and after terrorist incidents. But how do law enforcement authorities best use social media before such incidents to warn and inform the public about possible threats? How can law enforcement authorities (LEAs) use crowd-sourced social media to assist live anti-terror operations and enhance their situational awareness? And, …

SMILE Conference

MEDIA4SEC provides a smile to a global audience

SMILE is the largest conference on the use of social media. Jose Diego represented MEDIA4SEC at this year’s event in Long Beach, California and discovered the international appeal of our project’s work. Here he outlines the conference and MEDIA4SEC’s unique insights. If you want to learn about social media use in policing the SMILE conference is the event to attend. …

Policing by proxy: How social media is changing everyday practice in Northern Ireland

Social media is now a dominant model of personal communication and social interaction. Its rapid rise of social media platforms has gone hand-in-hand with the emergence of a highly-motivated audience. The ways individuals receive, perceive, react to, and disseminate information have potentially experienced the greatest sea change since the invention of printing press. And whilst this has opened up many …

Opportunities and Challenges for Social Media Adoption

In the first part of this article we outlined the main ways in which LEAs are making use of social media in their day-to-day activities. Our survey of experts highlighted four main areas of practice where social media usage is becoming particularly useful: Whilst offering many benefits, the take-up and use of social media is mitigated by a range of …

Social media and policing priority areas

In our previous articles we have generated a wide range of ideas whilst illuminating a host of social media practices in public security planning. In our next two articles we present the evidence received from LEAs about their needs and priorities, which aid our understanding of the future trajectory of the use of social media for public security. To receive …

Pattern Language of Social Media

A Pattern Language of Social Media Practice in Public Security

Based on interviews with security planners and law enforcement agencies, and building on our state of the art review,  an inventory of best practices, lessons-learned and roles and responsibilities has been created by the MEDI@4SEC project. This has enabled us to better understand the different ways social media is being used by police and other public security planners, within and outside Europe, …